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2009 Medicare Advantage sales certification training is now available

October 9, 2008

The Medicare Advantage sales certification training has been updated for 2009. This training includes new rules and regulations that have been mandated by the Centers for Medicare & Medicaid Services (CMS) as well as our new benefits information. All agents and brokers licensed and appointed by AmeriHealth must complete the training by October 23, 2008, in order to market or sell AmeriHealth Medicare Advantage plans.

The web-based training includes modules covering Medicare basics, plan-specific information, and marketing and enrollment guidelines. A minimum score of 85 percent is required on the final exam.

To begin the training, visit http://www.brainshark.com/gormanhealth/signup.aspx?c=236916&g=31077 and provide all requested information on the registration page.

Below are some frequently asked questions that may be helpful to you:

Q: Why must I complete this training?
A: CMS requires all Medicare Advantage plans, such as AmeriHealth, to train and certify all sales representatives, agents, and brokers.

Q: If I completed 2009 Medicare sales training with another carrier, am I required to complete the AmeriHealth training also?
A: Yes.

Q: Is there a cost to complete this training?
A: There is no charge to you for this certification.

Q: What happens if I do not complete the training?
A: You will not be certified to sell or receive commissions for the sale of AmeriHealth Medicare products until the training has been completed.

Q: Is there a limit to the number of times I may take the final exam?
A: Yes, you are allowed up to three attempts to obtain the minimum 85-percent passing score.

Q: How often must I complete this training?
A: Annually. The training is updated once a year to include all changes for the upcoming sales year.

For more information, please contact Kathy D’Angelo at 856-778-6977 or by email at kathleen.dangelo@amerihealth.com.